HELP and FAQ

How do I register on Mia Sposa Groom?

Groom can be referred to Mia Sposa Groom by  Mia Sposa Bridal Boutique. To register a couple the store will need:

• The groom’s name and email address, date of wedding and and indication of suit style preference and colour options.

How The Try On Service Works:

1. What is a Try On?Our Free Try On Service means that, as a groom, you can use the Outfit Builder to create styles you like before choosing one outfit to be delivered to your home to try on. This will include the trousers, jacket, waistcoat, neckwear and hankie.
2. Can I order more than one Try On?No. We only provide one Try On order per party for the groom.
3. Who can order a try on?The try on service is only for the groom-to-be. It’s to help him choose his wedding party outfits before he commits to hiring anything.
4. Is there a charge for this service?There is no charge for this service. However, your Try On must be secured with a valid credit or debit card. This will authorise us to charge your card in the event of non-returned items. You are under no obligation to place an order.
5. What does my Try On outfit include?The Try On outfit will include the jacket, trousers, waistcoat, neckwear and hankie. It’s advisable to complete the look with your own white shirt and dress shoes to get the full effect.
6. Can the groomsmen book a try on? No. The Try On Service is for grooms only. Once the groom is happy with his chosen outfit and has placed his order, the groomsmen will be able to enter their own sizes online where they’ll find help and advice on how to measure themselves.

Ordering Your Hirewear Outfit:

1. How can I order my outfit? You can place your order online using Outfit Builder. If you’ve already ordered a Try On or saved outfits to your favourites, you can use these as a starting point.
2. What information do I need to place my order? It’s really easy to place your order as we just need you to tell us:
   1. Your wedding date
   2. Your chosen outfit (you can add more outfits and wearers up to 4 weeks before your wedding)
   3. Your credit or debit card details (we accept Visa and MasterCard)
3. How do I pay for my order? You’ll need to pay a 50% deposit on the outfits you are paying for when you place your order. You can choose to pay in full if you prefer or even allow your groomsmen to pay for their own outfits at a later date. Just add the email addresses of your groomsmen and they will get an alert to login and make payment. Full payment of your order is required 4 weeks prior to the wedding date. We’ll send email reminders to keep you and your groomsmen on track, plus our Customer Care team will be in touch if we don’t have all the info we need less than 4 weeks prior to the wedding. However, any outfits that haven’t been paid for in full will not be dispatched.Each outfit must be secured with a valid credit or debit card. This will authorise us to charge your card in the event of non-returned items.
4. When should I place my order / When is the latest I can place my order? Ideally, you should place your order and confirm your sizes as early as possible to ensure you get the styles and sizes you want. Most grooms tend to book at least six to nine months before the big day.We will accept orders up to 6 weeks prior to the function but these may incur additional costs and you might not be able to get the exact outfit or size you want.
5. What should I do if I want to update or amend an order? If you would like to amend your order, you can do this up to 3 weeks prior to the wedding day by logging in to your account and clicking on Orders in your Profile information. From here you can view and manage your entire order.We just need everyone’s order details 4 weeks prior to the function date to confirm availability on your chosen styles and sizes. You’ll still be able to make changes to your order up to 3 weeks prior to the wedding but we cannot guarantee availability and charges may apply.
6. What should I do if I want to cancel an order? If you would like to cancel your order at any time, please login to your account and click on Orders in your Profile information. Click on the Cancel Order button and a cancellation request will be sent to our Customer Care team who will be in touch within 3 working days. Cancellation charges will depend on when the order was placed and the wedding date. View our terms and conditions for full details.
7. How do I make changes to the outfits I’ve chosen? You can amend and update your order up to 3 weeks before your wedding day. You can do this by visiting your Profile and choosing ‘Orders’.If you’d like to make changes to your order less than 3 weeks before your wedding day, you may incur additional charges and your chosen sizes may not be available. If you need any help you can contact our Customer Care team at customercare@suitupguys.co.uk or call 0845 340 4116.
8. Can I order accessory items only? Please note that we cannot currently hire waistcoats, neckwear or hankies separately.
9. Do you provide outfits for children? Yes, we provide outfits for children in selected styles in sizes from size 20” Jacket.
10. Where and when will my order be delivered? You can choose to have your outfits delivered to your home or another convenient address (UK Mainland and Northern Ireland).The delivery and collection dates of your order will be automatically generated when you select your wedding date.Your outfit will be delivered approximately 10 days prior to your wedding date to ensure that there’s plenty of time to check you’re happy with it.Our preferred courier is DPD and you’ll receive a text message and email to let you know your outfit is on its way. You can use the DPD tracking service to view the progress of your parcel and change the delivery address or date if you need to.If you are travelling to the wedding ceremony and require an extended hire period you can ensure your delivery and collection dates fit in with these plans by contacting our Customer Care team at deliverycollections@suitupguys.co.uk or call 0845 340 4116.
11. What do I do if I’m not happy with my outfit? If anything we’ve sent you doesn’t fit or you’re not completely happy with it, you will be able to order replacements.We deliver your outfit approximately 10 days before the wedding day so there’s plenty of time to get replacements out to you but you should try your outfit on as soon as it arrives and order any replacements right away to be on the safe side.You can call us on 0845 340 4116 to order replacements.
12. How and when do I return my order? Your outfit should be ready for collection in the suit bag and original packaging on the agreed collection date.Your collection date is determined by your wedding date and is normally the first working day after your wedding. Each outfit will be collected by DPD on this date from the same address that the outfit was delivered to. Please note that our preferred courier, DPD, only collect Monday to Friday.
13. What if I have damaged or lost my outfit? If you have lost or damaged any or all of your outfit, you will be liable for the cost of the replacement garments.If you choose to pay the Accidental Damage Waiver, you will be covered for the accidental damage of your outfit. It does not cover malicious damage or neglect of the outfit. View our full terms and conditions for more details.

• What should I do if I have missed the collection of my outfit by the courier? If you have missed your collection, our courier will leave a card to let you know they’ve been. Our Customer Care Team will automatically re-book a collection, usually within 48 hrs. Charges may apply.View our full terms and conditions for more details. A text message and email will be sent to you on the day of your collection. Contact our Customer Care team at deliverycollections@suitupguys.co.uk or call 0845 340 4116.
• What should I do if the courier hasn’t turned up to collect my outfit(s)? Our chosen courier is DPD and they will perform collections between 9am – 5pm, Monday to Friday. In the unlikely event the courier fails to collect your outfit, please contact our Customer Care team at deliverycollections@suitupguys.co.uk or call 0845 340 4116. Please note our office hours are 9am-5:30pm, Monday to Friday

Managing Your Order – How Mia Sposa Groom Works:

1. Once you’ve placed your order, you can login to your account and manage the entire order and your groomsmen.
2. The first thing to do is enter the email addresses for all of your groomsmen. Once you save the details, an email will be sent to the wearer to let them know they’re in your wedding party and what to do next.
3. There are 3 things we need for each of your groomsmen to complete their order:
   • Their measurements
   • A delivery and collection address
   • Full payment

   As the groom, you can update the details of anyone in your wedding party. By adding the email address of your groomsmen, they will receive a link to let them login and enter their own sizes, delivery addresses and make payment (if they need to).

4. As groom, you can see the status of everyone’s order, who has completed their details and who hasn’t.
5. Your groomsmen can only see their own outfit details and not the entire order and they cannot change any details.
6. We’ll send you and your groomsmen email updates to let you know the progress of the order and if we’re missing any info, our Customer Care team will get in touch to help everything run smoothly.

Problems with the website

Problems logging in

Please contact the helpdesk at customercare@suitupguys.co.uk or call 0845 340 4116.

Forgotten password

To reset your password, select the SIGN IN link, then select the Forgotten Password link. We’ll send you a link to reset your password.

Problems with my order

Missing orders

What do I do if an order doesn’t appear in my account?

If you cannot see an order when you login to your account, please contact the helpdesk at customercare@suitupguys.co.uk or call 0845 340 4116.

Wrong or missing items

How do I make changes to the outfits I’ve chosen?

You can amend and update your order up to 3 weeks before your wedding day. You can do this by visiting your Profile and choosing Orders.

If you’d like to make changes to your order less than 3 weeks before your wedding day, you may incur additional charges and your chosen sizes may not be available. If you need any help you can contact our Customer Care team at CustomerCare@SuitUpGuys.co.uk or call 0845 340 4116.