These Terms and Conditions of Hire govern the relationship between you and us. Only place an order with us if you agree to be bound by these Terms and Conditions. In no event will this hire agreement cover a period in excess of 3 months.

WHAT WE WILL PROVIDE:

1. HIRE OF GARMENTS
   1. We will hire to you the garments detailed on your order form as long as they are within the size range available. Please note that it is not possible to carry out alterations to garments as you might expect if you had purchased them.
   2. All garments are quality checked and processed after each hire and every effort is made to ensure the quality is to high standard and that garments are free from any defects when collected by you. However, due to dry-cleaning there may be a slight shading difference in garments, especially where garments are ordered for a large wedding party.
   3. We reserve the right to substitute to the nearest half size as follows:
      • Jacket size +2 inch
      • Jacket Length +or– 1 inch
      • Trouser Length +or– 1 inch
      • Trouser waist +2 inch
      • Top hat size +1/8
      • Shoes +1/2 size
      • Shirt collar +1/2 inch

WHAT WE EXPECT OF YOU:

1. BOOKING
   1. You must place your order online. It is your responsibility to check that all the details of your order (e.g. function date, garments, sizes, etc.) are correct.
   2. The hire period is deemed to start from 9am on the day of the function. If hires are required out with the standard delivery and collection dates, an additional charge of £10 per day is payable.
2. DEPOSIT
   1. A minimum deposit of 50% of the grooms outfit must be paid on placing the order.
   2. If Groom Goes Free offer is applied and the deposit value of the order becomes zero, a minimum deposit of £50 is required on placing the order. This will be refunded when the remaining outstanding balance is paid in full.
3. CHANGES TO ORIGINAL ORDER
   1. We reserve the right to charge you £2 per garment for any change you request against your original order, unless due to condition 5.5 below and such charges will be added to the total hire charge and payable upon collection of the garments.
4. SIZING YOUR OUTFITS
   1. Whether you have chosen home or store delivery, you must try on all garments on day of delivery to ensure they fit.
   2. If the fit is not satisfactory you must report this to us immediately or not later than 12 noon the day following the delivery of your outfit. You can call us on 0845 340 4116 to report this. If you do not report that a garment does not fit and request a replacement item/s within this time, we cannot guarantee that such replacement items can be delivered in time for your Function Date. If we are able to deliver such replacement items, additional charges will be applied – payment of which will be your responsibility. Any additional charges will be added to the sums set out on the order form and will be payable.
   3. If garments do not fit satisfactorily or have any other fault visits to the store of collection will be necessary. All replacements must be inspected and tried on by you (or other members of you party if applicable) at the store of collection. Goods will be delivered only to the store of collection as identified in your original order for checking and trying on by you (and the other members of your party, if applicable).
   4. You will be responsible for and we shall have no liability for you own expenses (e.g. travel costs, time off work, etc.) incurred during this fitting and collection process-even if the garment has a fault.
   5. We will have no liability for any costs, expenses, losses or damages incurred or suffered by you or for timely delivery of the hired garments as a result of your failure to comply with any of the above requirements in this section 5.
5. CANCELLATION OF ORDER
   1. In the event of an order being cancelled within 48 hours of the Order Date, the deposit will be refunded in full unless condition 6.3 below applies.
   2. In the event of an order being cancelled more than the 48 hour after the Order Date, the deposit will be non-refundable.
   3. You will be given a completion date for information of your order at time of booking. In the event of the order being cancelled after this completion date, you will be required to pay the total hire charge for each garment ordered.
6. GROUP BOOKINGS
   1. As the individual who places the order online, if you are hiring garments for more than one individual, you will procure the compliance with these Terms and Conditions of the Hire by all other members of your party and you will indemnify us in full for any costs, expenses, losses or damages incurred or suffered by us as a result of any failure by any member of your party to comply with these Terms and Conditions of Hire.
7. DELIVERY OF GARMENTS
   1. Garments will be delivered to a UK Mainland or Northern Ireland address only.
   2. Outfits for home delivery will be delivered by DPD. Standard delivery days are Monday to Friday.
   3. Whether you have chosen home or store delivery, you must try on all garments on day of delivery to ensure they fit.
   4. If you have chosen store delivery, you must call the store of collection to confirm that your order is in the store and that there have been no unforeseen delays in delivery of your order prior to you travelling to the store for collection.
   5. Any failure to collect the garments from the delivery store will be deemed to be cancellation in accordance with the condition 6.3 and accordingly you will be charged the total hire charge for each garment ordered.
   6. The total hire charge is payable four weeks prior to the function date.
   7. Outfits will not be dispatched until all outfits have been paid in full, sizes for all garments have been entered, and delivery and collection information has been submitted for all outfits.
8. EXTENDED HIRE – (BEFORE OR AFTER THE FUNCTION DATE)
   1. Hire orders may be extended for additional days at a rate of £10 per outfit per day, subject to availability for a maximum of 3 months.
9. LATE ORDERS
   1. Late orders will be any order placed less than 4 weeks prior to the function date. Late orders may be accepted at the discretion of Mia Sposa Groom but we cannot guarantee that garments that are the subject of a late order can be delivered in time for your Function Date. If we are able to deliver such late orders, additional carriage charges will be charged, payable at point of order.
10. COLLECTION / RETURN OF GARMENTS
    1. You are responsible for the safe return of all hired garments in an undamaged condition. You will indemnify us and keep us indemnified against any loss or damage to the garments during the period they are hired to you and/or any failure to return any garment bags or hat boxes.
    2. Garments will be delivered by courier on the date stated on the order.
    3. Outfits should be ready for collection on the date stated and returned to the courier in the suit bags and boxes provided. Please note that our preferred courier, DPD, only collect Monday to Friday.
    4. All garments must be ready for collection on the date stated on the order. Failure to do so will result in an excess charge of £10 per suit per day after the stated Return Date and failure to return any garment bag or hat box will incur a charge for each item. All charges for late return will be payable by you within 7 days of the scheduled return date. There is no exception to this condition.
    5. If you fail to return any hired garments, we will pursue the return of all garments and all monies owing.
11. CARE OF GARMENTS
    1. Please treat the garments with reasonable care.
    2. Please take particular care with top hats. Under no circumstances should they be thrown in the air.
12. ACCIDENTAL DAMAGE WAIVER
    1. Payment of Accidental Damage Waiver (ADW) by you covers any charges that would normally arise following accidental damage to any or all of the garments provided that they were being used appropriately (with the exception of top hats, which are NOT covered by the ADW).
    2. ADW does not cover lost or stolen garments or garments which have, in our opinion, been damaged through inappropriate use or malicious damage.
    3. Please remember that any personal insurance you may already hold does not cover the garments owned by us.
    4. We reserve the right to charge you for and you will be responsible for the replacement cost of any garment which is lost stolen or returned damaged (unless covered by our ADW). A full list of charges is available on request.
13. LIMITATION OF LIABILITY
    1. We will not be liable for any loss of profits, any indirect and/or consequential losses.
    2. In any event our liability is limited to the full hire cost of the order in connection with which any claim or potential claim relates.
14. DATA PROTECTION ACT 1998
    Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you and we will take all necessary steps to comply with the Data Protection Act 1998 and its relevant subordinate legislation when handling any personal data which you may provide us.